Return and Refund
Return and Refund Policy for Priya’s Aqua Fresh
Effective Date: 20/June/2023
Thank you for shopping at Priya’s Aqua Fresh. We strive to provide high-quality products and ensure your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward Return and Refund Policy, subject to the terms and conditions outlined below.
- Eligibility for Returns
1.1 Defective or Damaged Products If the product you received is defective or damaged, you may be eligible for a return or refund. Please contact us within 5-7 Working days of receiving the product to initiate the return process. We may request supporting evidence such as photographs or videos to assess the issue.
1.2 Incorrect Product or Order If you receive an incorrect product or if there is an error in your order, please notify us within [Insert number of days] days of receiving the product. We will work with you to resolve the issue and arrange for the return or replacement of the product, as applicable.
- Return Process
2.1 Authorization All returns must be authorized by our customer service team before proceeding. Please contact us at the email address or phone number provided below to initiate the return process. We will provide you with instructions and the necessary return authorization details.
2.2 Packaging and Condition Returned products must be in their original packaging, unused, and in the same condition as when you received them. Please ensure that all original accessories, manuals, and other components are included with the return.
2.3 Return Shipping You are responsible for the cost of return shipping unless the return is due to a defective or damaged product or an error on our part. We recommend using a trackable shipping method and insuring the package as we are not responsible for any loss or damage during transit.
3.1 Refund Eligibility Once we receive and inspect the returned product, we will determine its eligibility for a refund. If the return meets the specified criteria, we will proceed with the refund process. Refunds will be issued using the original payment method used for the purchase.
3.2 Non-Refundable Items Certain items are non-refundable, including but not limited to:
- Products that have been used, damaged, or altered by the customer
- Consumable or perishable items
- Items purchased on clearance or during a promotional sale
- Contact Us
If you have any questions, concerns, or inquiries regarding our Return and Refund Policy, please contact us at:
Priya’s Aqua Fresh:
Address: 2-4-1082, Nimboliadda,
Om Sri Sai Nilayam, Kachiguda,
Hyderabad, Telangana 500027
Please note that this Return and Refund Policy applies only to purchases made directly from Priya’s Aqua Fresh. If you purchased our products from a third-party retailer, please refer to their return and refund policies.
By making a purchase and using our products or services, you acknowledge that you have read, understood, and agreed to this Return and Refund Policy.